Frequently Asked Questions
The App
How to I access my package?
To access your order, download the Baby Sleep Magic App from either the Apple app store or Google Play store, click Register (not Log In) and create an account, using the same email used at checkout then create a password.
Is your App a Program or a Course?
NO, Baby Sleep Magic offers flexible routines - Not ridged schedules!
Your baby is not a programmable device and it is never too early (or late) to implement healthy sleeping habits. Regardless of how old your child is, we encourage you to use the recommended awake times for your baby’s developmental stage rather than work on rigid schedules for sleeping, feeding and playing.
Ensuring your child gets the recommended sleep requirements for their age is essential to their health, growth and development. Baby Sleep Magic focuses heavily on awake times, nutrition along with additional core foundations to achieve the best results for you & your baby.
Children thrive on routine and consistency so following an age-appropriate routine makes them feel secure, knowing what comes next. Ensure you pay close attention to your baby’s sleep cues and wake window to avoid over-tiredness.
Does your App include Sleep Training and Settling options?
Yes. However, Baby Sleep Magic does not endorse sleep training for babies under the age of four months of age. Even then, between the age of four to seven months our sleep methods are approached with caution. Prior to this age we offer alternate gentle settling techniques on how to get your little one to sleep.
Once your baby is beyond seven months and when the time is right for you and your family, you can refer to the “Settling Options” available in your package. We provide effective alternate approaches that allows parents/carers to stay close, provide comfort & feel confident during the entire process without the need to cry it out.
“Working on your child’s sleep issues doesn't mean breaking any bonds or attachments you have with your baby/child.”
What do I receive in my order?
Sleep Guide:
You will regularly receive an updated sleep guide as your child grows and develops.
Evidence based advise:
All the information and advice has come from Chantal’s on the job experience from working with thousands of families worldwide. Chantal is a qualified sleep specialist and is an accredited member of the IACSC (International Association of Child Sleep Consultants).
Nutrition:
The Baby Sleep Magic dietitian
Jacqueline is an Accredited Practising Dietitian (APD) with over 10 years experience working in hospitals, community & private practice. Jacqueline has a passion for healthy families taking a realistic approach.
As a Mum of two, Jacqueline understands the challenges that families face and is driven to support parents create a healthy next generation. Jacqueline has created example menus of what your child can eat using practical and realistic meals, this includes portion sizes along with recipes and detailed information relevant for your child's age.
Resources:
Included in the Baby Sleep Magic App you will also have access to over 100 pieces of additional information, this includes practical tips, advice and helpful knowledge to assist you in your parenting journey. Some of the topics included are:
- How to manage night wakings/feedings.
- How to pro-long naps and manage Cat-naps.
- Everything you need to know about the regressions, leaps and development.
- Information on how to manage sickness and teething plus much more.
Sleep Settling/Training Options:
Between the age of four to seven months of age our sleep methods are approached with caution. We offer alternate gentle settling techniques on how to get your child to sleep.
Once your baby is beyond seven months and when the time is right for you and your family, you can refer to the “Settling Options” available in your package. We provide effective alternate approaches that allow parents/carers to stay close, provide comfort and feel confident during the entire process without the need to cry it out.
Community:
Within the Baby Sleep Magic App, you will have access to the Parents hub, where you be able to ask any questions you may have. Along with a search tool that allows you to search and view previous queries from other community members.
Is there follow up support?
YES! Within the Baby Sleep Magic App, you will have access to the Parents hub, where you be able to ask any questions you may have. Along with a search tool that allows you to search and view previous queries from other community members.
Does The App Include All Packages? And How Does It Work?
Yes, all packages are included in the one-off payment package. After logging into the app, you will be taken through a 7 part series of videos that lay out the key core fundamentals to achieving healthy sleep habits.
Each video builds onto the next one to complete the puzzle. Once you complete the puzzle videos, you will unlock full access to your Baby Sleep Magic Package!This will include your age specific sleep package, guides, settling options, nutritional package and global community forum. PLUS there are over 100 additional tips and tricks to help you along the way as your child grows.
Our Sleep Approach
Do I have to stay at home for EVERY nap?
“NO” definitely not!! You may have older children requiring a kindergarten or school drop-off or pick-up, an appointment you cannot reschedule, or wish to catch up with friends.
Aim for the “80/20 Rule.” You can try for 80% of naps to be done in the cot/bassinet at home, whilst 20% is out & about. This is life….. Sometimes naps are on the go
Do your methods involve Cry It out?
Baby Sleep Magic philosophy is “Don’t cry it out!”
Included in the App is everything you need to know to get your child back on track without the need for sleep training or CIO.
Believe it or not – In some cases sleep training may not even be required once all the core foundations (emotional wellbeing, nutrition, routine & environment) have been addressed!!
Do I have to have a DARK room? and how will my baby learn to sleep without it?
Having a dark room is a recommendation to achieving the best results & most success for self settling, lengthening naps and overall great sleep. However if your child already sleeps well in a light room, then don’t change it! If its not broken - don’t fix it!
Once your child gets more experience and practice falling asleep, linking sleep cycles and staying asleep for longer periods of time, having a dark room won’t be so essential.
As your child develops and grows, so will their sleeping skills! Sleeping will become second nature and your child will be capable of sleeping anywhere, anytime regardless if the room is dark or not
Can i still co-sleep?
Baby Sleep Magic completely supports co-sleeping, so long as you provide a safe sleeping environment for you and your baby. Parents might choose to co-sleep for many reasons, whether it’s for convenience with overnight feeds, cultural reasons or you just want a good night’s sleep. The App will have all the information you need to improve your child's sleeping, feeding etc, regardless of whether you are co-sleeping or not.
Is your information breastfeeding friendly?
Yes, Baby Sleep Magic’s information is tailored for both breastfed and bottle-fed babie
Will your information still be relevant if my baby has Reflux or Colic?
Yes absolutely! If your baby suffers from reflux or colic, you can refer to the Reflux & Colic information guide included in the App. Here you will find tips on how to manage reflux & colic as well as information on a natural product you can enquire about.
Payment
What payment methods do you accept?
We accept all major Credit Cards, Paypal, Apple pay on our products.
Support
What follow up support do you have included with the app?
Every app member has instant access to the "community". Inside the parents hub you have the ability to ask one of our customer service representatives any questions you might have. The community also has a search & filter feature so you can search through other members questions that might relate you to yours.
Certification
What are your accreditations?
All the sleep related information and advice inside The Baby Sleep Magic App has come from Chantal’s on the job experience from working with thousands of families worldwide. Chantal is a qualified sleep specialist and is an accredited member of the IACSC (International Association of Child Sleep Consultants).
Nutrition:
The Baby Sleep Magic dietitian Jacqueline is an Accredited Practising Dietitian (APD) with over 10 years experience working in hospitals, community & private practice. Jacqueline has a passion for healthy families taking a realistic approach. As a Mum of two, Jacqueline understands the challenges that families face and is driven to support parents create a healthy next generation. Jacqueline has created example menus of what your child can eat using practical and realistic meals, this includes portion sizes along with recipes and detailed information relevant for your child's age.
